Terms and Conditions

We reserve the right to amend these terms and conditions from time to time. Amendments will be effective immediately upon the placement of the amendment on this website.

Photographs:  Although all reasonable care is taken to ensure that photographs reflect as accurately as possible the actual size and colour of the products, you acknowledge that due to the inherent difficulties with photographing items of jewellery, some products may appear larger or smaller than their actual size, or the colour of the metal could vary slightly when represented on this website.

Orders:  No order is accepted by us until we have sent you an order confirmation. We will endeavour to notify you whether we have accepted your order and if applicable, to confirm the details of your order within two business days.

The price payable by you for product orders accepted by us, shall be the price quoted on this website at the time your order is submitted, together with the applicable shipping fees (which are payable in addition to the price of the products) unless the free shipping option was chosen. The prices for the products are in New Zealand dollars (NZD). The exchange rate in different currencies are only an indication, not the exact amount. This can also fluctuate when payment is made or charged.

You can pay for your orders by credit card, or by authorising Artifact to charge your credit card account for the total price of the products ordered and the applicable shipping fees at the time the product(s) are made. Artifact also accept payment by international bank transfer, internet banking and cheque within New Zealand. Please note when paying by cheque, there may be a delay until the cheque has been cleared. If there is a problem with your payment (for example, if your credit card transaction is declined), we will contact you to make alternative payment arrangements.

We may change any prices on this website at any time without notice.

Worldwide shipping fees can be found under delivery information or in our FAQ.

Once we have confirmed your order, we will also confirm the delivery time. Ring orders take between 2 to 3 weeks to be made. If the item was required for a certain time, we can try to fit it into this time frame. Please remember that all our rings are made to order and not sold from stock. If we are unable to make your order within this time frame, we will contact you and advise you of the expected dispatch date.

Delivery:  Although we will endeavour to meet delivery time frames where possible, all delivery time frames are estimates only and we will not be liable for any loss, expense, or other damage caused by any delay in delivery.

You may specify delivery instructions for your order (for example, you may authorise the courier to leave the products in a specified location if you will not be at the delivery address or at another address), however, we will not be responsible for any order that is delivered in accordance with your delivery instructions.

Once your order has been delivered to you (or has otherwise been delivered in accordance with your delivery instructions), you are fully responsible for the products.

Customs, duties and taxes:  Each package that contains a product that you have purchased may be subject to taxes (including, without limitation, customs fees, import taxes, levies and duties) of the country to which such package is shipped. All such taxes are your responsibility.

In addition to the taxes referred to above, you shall bear any charges for customs clearance. Artifact has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs authority for further information about such charges.

Delays associated with customs clearance procedures may cause our original shipping estimate to be exceeded.

Warranties and guarantees in relation to our goods:  Whilst we have no reason to believe that any information contained on this website is inaccurate, we do not warrant the accuracy, adequacy or completeness of such information.

Linked websites:  This website may contain links to other websites ("linked websites"). Those links are provided for convenience only and may not remain current or be maintained. We are not responsible for the content or privacy practices associated with linked websites.

Our links with linked websites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those linked websites, or of any information, graphics, materials, products or services referred to or contained on those linked websites, unless and to the extent stipulated to the contrary.

Privacy policy:  We will comply with the terms of our privacy policy, which appears on our website and you consent to the terms of that privacy policy.

How we handle e-mails:  We will preserve the content of any e-mail you send us if we believe we have the legal requirement to do so. Your e-mail message content may be monitored by us for trouble-shooting or maintenance purposes, or if any form of e-mail abuse is suspected.

Security of information:  Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, including the use of a security certificate, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.

Artifact Ltd,  Dunedin,  New Zealand